Privacy Policy
Last Updated: 14 October 2025
Ravenalab S.R.L. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our websites, mobile applications, or other online services. It complies with the General Data Protection Regulation (EU Regulation 2016/679 - GDPR), Italy’s Legislative Decree No. 196/2003 as amended, and Thailand’s Personal Data Protection Act B.E. 2562 (2019 - PDPA).
Legal Entity Information
Ravenalab operates internationally under the following registered entities:
- Ravenalab S.R.L., registered in Italy – Corso Ettore Archinti 52, 26900 Lodi (LO), Italy
- Ravena Travel Co., Ltd., registered in Thailand – 12/8 Moo 1, East Chaofa Road, Chalong, Amphor Mueang, Phuket 83130
- Tourism Business License No.: 34/03724, issued by the Department of Tourism, Ministry of Tourism and Sports, Thailand
- License valid until 29 June 2027
For any privacy-related queries, please contact: [email protected]
1. Data We Collect
- Identification details (name, gender, date of birth, nationality)
- Contact information (address, email, phone number, social media username)
- Passport and visa information for travel arrangements
- Booking and payment information
- Travel preferences, dietary and health-related assistance requests
- Account credentials (username, password)
- Data from Google, Meta (Facebook/Instagram), or Apple when signing in using third-party authentication
- Communications with us via email, social media, or phone
- Technical data such as IP address, browser type, and device information
- Marketing preferences and browsing behavior (through cookies and analytics tools)
2. How We Collect Data
- Directly from you when you make inquiries, register, or book services
- Automatically through cookies and similar technologies
- From third-party travel agents, partners, or authorized representatives
- Through third-party authentication platforms (Google, Meta, Apple)
- From analytics and advertising tools (Google Analytics, Google Ads, Meta Pixel)
3. How We Use Your Data
- Manage bookings and provide travel-related services
- Communicate booking confirmations, itineraries, and updates
- Authenticate and manage your account
- Process payments and issue invoices
- Improve our services and personalize user experiences
- Conduct analytics, marketing, and customer satisfaction surveys
- Comply with legal obligations under EU and Thai law
- Protect our systems against fraud and misuse
4. Third-Party Login (Google, Meta, Apple)
If you choose to sign in using Google, Meta (Facebook/Instagram), or Apple, we access limited profile data such as your name, email address, and profile picture. This information is used exclusively for authentication and account creation purposes. We do not access any additional data from your account or use it for advertising purposes.
OAuth tokens are stored temporarily and deleted automatically when you log out or after 30 minutes of inactivity.
You may revoke our access at any time through:
5. Data Sharing
We share your data only when necessary and under lawful conditions, such as:
- With trusted partners (airlines, hotels, insurance companies, tour operators) to fulfill travel bookings
- With IT, analytics, and payment service providers under strict confidentiality agreements
- With government authorities when required for immigration, customs, or legal compliance
- Within Ravenalab and Ravena Travel Co., Ltd. group entities in the EU and Thailand for administrative purposes
We do not sell or rent personal data to third parties for marketing or commercial purposes.
6. Cookies, Analytics, and Advertising
We use cookies and similar tracking technologies to improve website functionality, analyze usage, and deliver personalized advertising. This includes Google Analytics, Google Ads (remarketing and conversion tracking), and Meta Pixel.
You can control or disable cookies through your browser settings or opt-out directly:
7. Data Storage and Security
All personal data is securely stored on servers located in the European Union (AWS Frankfurt). Data is protected using TLS/SSL encryption during transmission and AES-256 encryption at rest. Access is limited to authorized personnel under strict confidentiality obligations.
8. Data Retention and Deletion
Personal data is retained only as long as necessary for the purposes outlined in this policy:
- Booking and accounting data: up to 10 years (for legal compliance)
- OAuth session data: deleted automatically after logout or 30 minutes of inactivity
- Backups: encrypted and automatically deleted after 90 days
You may request account deletion or data erasure at any time by contacting [email protected].
9. International Data Transfers
Data may be transferred between our European and Thai entities (Ravenalab S.R.L. and Ravena Travel Co., Ltd.) for operational purposes. All such transfers comply with GDPR Standard Contractual Clauses (SCCs) and Thailand PDPA cross-border transfer regulations to ensure adequate protection.
10. Your Rights (GDPR & PDPA)
- Access, correct, or delete your personal data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with your national data protection authority
Thai users may also request suspension of processing or withdrawal of consent for marketing activities under the PDPA.
11. Children’s Data
Our services are not directed to individuals under 18 years old. We do not knowingly collect personal data from minors without parental consent.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. Updated versions will be published on our website with a revised 'Last Updated' date.
13. Contact
If you have questions, requests, or complaints about this Privacy Policy or our data protection practices, please contact:
Ravenalab S.R.L.
Corso Ettore Archinti 52, 26900 Lodi (LO), Italy
Ravena Travel Co., Ltd.
12/8 Moo 1, East Chaofa Road, Chalong, Amphor Mueang, Phuket 83130
Email: [email protected]